Privacy Policy

Privacy Policy

Last Updated: 7/23/2026

Trauma Intervention Program NW (Trauma Intervention Program of Portland/Vancouver Inc) (“Organization,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.tipnw.org (the “Site”), interact with us, donate, volunteer, or participate in our mobile messaging programs.

By using our Site or providing us with your personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our Site, sign up for communications, register to volunteer, make a donation, or contact us.

A. Personal Information Provided by You

  • Contact Information: Name, email address, physical address, and phone number.
  • Volunteer & Application Data: Information submitted through volunteer applications, background check authorizations, or portal registrations.
  • Donation & Financial Data: Payment details (credit card information, billing address) processed securely through third-party payment processors. We do not store full payment card details on our servers.
  • Communications: Any messages, feedback, or inquiries you submit through our contact forms or email.

B. Mobile & SMS Data

  • Phone Numbers: Mobile phone numbers provided when you opt into our SMS text messaging communications (such as volunteer notifications, operational alerts, or updates).

C. Automatically Collected Information

When you visit our Site, certain technical information may be automatically collected by our servers or third-party analytics tools, including:

  • Device type, browser type, and operating system.
  • IP address and rough location data.
  • Pages viewed, links clicked, and time spent on the Site.
  • Cookies and similar tracking technologies (see Section 5 below).

2. How We Use Your Information

We use the information we collect for organizational and administrative purposes, including:

  • Fulfilling our mission and managing crisis intervention operations, volunteer programs, and community outreach.
  • Processing donations and issuing tax receipts.
  • Sending administrative updates, newsletters, event invitations, or volunteer schedules.
  • Responding to your inquiries, support requests, or volunteer applications.
  • Improving and optimizing our Site performance and security.
  • Complying with legal and regulatory obligations.

3. Mobile Text Messaging / SMS Privacy

We place a strict emphasis on protecting your mobile phone data.

  • No Mobile Data Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
  • Scope of Consent: Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances, except with service providers strictly necessary to deliver the text messages on our behalf (e.g., SMS platform providers bound by strict confidentiality).
  • Opt-Out: You can opt out of receiving SMS text messages at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or contact us at tipstaff@tipnw.org.

4. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties or commercial marketers.

We may share your information only in the following limited circumstances:

  • Service Providers: We may share necessary information with trusted third-party service providers who assist us in operating our Site, processing payments, managing databases, or conducting organizational operations (e.g., web hosters, donation processors, email platforms). These providers are contractually obligated to keep your data confidential and secure.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or subpoena, or if we believe in good faith that such action is necessary to comply with legal processes or protect the rights, safety, or property of Trauma Intervention Program NW, our volunteers, clients, or the public.

5. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze website traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our Site may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure.

7. Emergency & Crisis Services Disclaimer

Our website and digital communication channels are not configured for immediate emergency responses. If you or someone you know is experiencing a life-threatening crisis or requires immediate emergency assistance, please call 911 or your local emergency services immediately.

8. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal data from a visitor under 13, we will delete the information from our records.

9. Your Choices and Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, or request the deletion of your personal information.
  • Opt out of receiving non-essential email communications by clicking the “unsubscribe” link at the bottom of any email.
  • Opt out of SMS notifications by replying STOP.

To exercise any of these rights, please contact us using the information provided below.

10. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Organization: Trauma Intervention Program NW (Trauma Intervention Program of Portland/Vancouver Inc)
  • Email: tipstaff@tipnw.org
  • Address: PO Box 97, Troutdale OR  97060
  • Phone: 971-666-9958